Dealing with Difficult People
Practical strategies for success
Reasons for attending this programme:
Do you feel that some people are just too difficult to manage? Do you find it difficult to cope with the negative behaviours of some of your colleagues, team, parents and students? Do you feel that you are on the verge of conflict with some of them?
It is a fact of life no matter where we go, or what our role is, we may face negative people, or those who refuse to listen, or appear to want to undermine all our best efforts.
This course provides practical strategies to allow you to deal with difficult people more successfully.
What is this training about?
This one day programme provides you with the opportunity to consider what makes people difficult, investigate the factors that are involved, focus on skills and strategies that improve the situation, and practise techniques that work. You will be able to have more flexibility in the way you deal with people and plan for success with improved confidence.
Advanced communication techniques add to your toolkit of approaches that prevent, intervene, and engage even the most difficult people.
During this programme you learn:
- How to identify the factors involved
- What you can do to eliminate or reduce the factors
- To use your language and body language more successfully
- How to give feedback that changes behaviours
- Models that allow you to plan ahead
- Techniques to manage difficult people
- Techniques to enable you to stay calm and prevent your own negative behaviours
Impact
- A wider range of management tools in the toolkit
- Peace in the staffroom
- Reduction in disciplinary processes
- Reduced stress and anxiety
Duration: 6 hours
Fees on application
Mulberry Lawn, Quay Lane, Brading, Isle of Wight PO36 0AT
Tel +44 (0)1983 400771 - This email address is being protected from spambots. You need JavaScript enabled to view it.
Reg in England 3959853 VAT No 757 594 085