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Here are our most popular course outlines.  Please print and share these outlines with your colleagues so you can easily decide how we can best help you with your training and professional development needs.

Talk to us to find out more, or if you would like us to redesign any of them to more specifically match what you want. 

You can contact, using the quick enquiry form below or email This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone 01983 400771

Handling Difficult Conversations

Tackling difficult issues with staff: professional, confident, effective

Reasons for attending this programme:
Do you dread those difficult, challenging or sensitive meetings with staff and colleagues?  You have to tackle behaviour or underperformance, give bad news, or provide uncomfortable feedback?  Learn how to maintain professionalism, grow in confidence and be more focused and effective in these difficult conversations.

What is this training about?
This programme will help you to develop a set of key skills to help you prepare for, deliver, and evaluate difficult conversations.  It will provide you with the tools and strategies to overcome obstacles and focus on your desired outcomes when tackling difficult issues with your staff and colleagues.  You will be more skilled in dealing with underperformance and giving difficult feedback.

During this programme you learn:

  • How to prepare for difficult conversations
  • How to structure the conversation
  • Ways to create a positive atmosphere and maintain a positive approach in tense situations
  • How to identify and then handle objections effectively
  • Skills to build agreement aligned to desired outcomes
  • How to maintain calm professionalism, when under pressure


  • Increased self-confidence conducting difficult conversations
  • Increased effectiveness in dealing with underperformance
  • Productive staff relationships
  • A more open and honest approach to dealing with difficulty
  • Improved leadership and management skills

Duration: 6 hours
Fees on application

meta logoMulberry Lawn, Quay Lane, Brading, Isle of Wight PO36 0AT
 Tel +44 (0)1983 400771 - This email address is being protected from spambots. You need JavaScript enabled to view it.
 Reg in England 3959853 VAT No 757 594 085


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  • The magic was in the group brought together by Kate Julie and Owen. You miss a great opportunity if you don’t enter this course. The most magic was the potatoes! Changing belief systems in a split second. Keep up the outstanding work Thank you
    Jos Frederiks NLP Trainer

  • This course has been worth every penny. Fast doesn’t mean lacking in quality. The sheer tonnage of information is astonishing. It’s so worth it. You will learn a lot even if you are a very experienced teacher and you will enjoy it
    Dr Sharon Ney

  • It doesn’t matter how experience you are, go for it. The training was the most magic. Teaching must go over to learning and we in school have to take responsibility for that. I will use this in my work as a consultant helping schools to improve. Many many thanks for a great course.
    Anita Svennson,Swedish Educational consultant

  • This course helped me widen my ideas about teaching and learning. It prompted lots of questions about how we should approach learning. Experiential learning is profound and fun. Thank you
    David Hicks,Music Teacher

  • I thought I knew how to design a course. After attending this training it’s totally changed my view about learning design. If you are a teacher this course is mandatory for your career.
    Natthapatch Danbenchaphan,Head of Language School,Thailand

  • I may wobble but I move forward with a giggle into all that is possible. The course has accelerated my own slow and steady learning into the amazing and continued possibility of learning
    Vicky Morgan,College lecturer

  • This was loads of fun and I loved it. Fun and interactive ways of learning and how to apply that to teaching. Some may think that its only for teachers but we are all teachers in different areas. This course totally surpassed my expectations and all my goals were achieved. Creative teaching makes you want to teach. I highly recommend it so that more good teachers equal more confident kids. Just do it!
    Ky Du,Alternative Therapist